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This page is dedicated to all the frequently asked questions we receive and will be updated regularly as we move out of lockdown

These FAQs mostly relate to our casual team. If you are a current client or looking to utilise our services for the first time our contact us page has details of our local branches.

Last updated: 10th May 2021

Yes!

We are recruiting for a wide range of events across the Summer.

We are currently looking for staff at all levels

  • Pay rates for entry level roles (waiting, kitchen porter, bartender) starting from £9.37/hr (£8.36 + holiday pay) and up to £12/hr (£10.71 + holiday pay) depending on the client
  • Weekly pay
  • Annual staff awards
  • Unlimited friend referrals incentive scheme, earn extra £££ to work with your pals!
  • Fantastic progression opportunities to further your career

If you are new to Off to Work you can apply for roles here.

You must be over 18 and have proof of right to work in the UK. Off to Work have a legitimate interest in collecting, processing and storing certain data during the recruitment process. You have the right to withdraw any or all data we have collected from you at any time. Please contact us for a full list of data we collect from you. 

Of course you can!

Working with mates is always more fun, and we'll even throw in a cheeky bonus if your friend completes 10 shifts.

How it works:

Send your friend referrals to recruitment@offtowork.co.uk.

Our recruitment team will then call your friend and start their assessment process.

Remember to tell your mate to mention in their phone call that you referred them otherwise you won't be eligible for the scheme!

Once your referral has passed their assessment and completed their first 10 shifts you get £20 - simple!

There is no limit to the number of people you can refer. So if you referred your five housemates and they all do 10 shifts, you'd be in line for £100!

We'll need an email address for anyone you refer - please make sure you have their permission to share. A phone number is always helpful as well, and speeds up the process of getting your mate booked, and getting you paid!

As we continue out of lockdown we are seeing an increased demand for shifts, though these continue to be quite last minute (and often reliant on good weather!)

All active shifts will be added to the Off to Work staff portal for team members to apply to. When shifts are filled they will be taken down so you have an accurate view of what is available.

For our larger Summer events like the Euros 2021, Silverstone F1 Grand Prix & The Open Golf Championship we will continue to post details on the News Alerts page. To view this simply login to your Off to Work team member account on the website or app.

Our payroll team is available 0900-1400 Monday-Friday

Please in the first instance email queries to payroll@offtowork.co.uk or if your query is urgent you can contact them on 07901 158 095

If you have a query please provide the following information, if you do not this will delay the process of the query and it may result in you missing the query deadline.

Full name:-

Date:-

Venue:-

Start Time:-

Finish Time:-

Break:-

Managers Name:-

 

Our office team continue to work remotely in line with government guidance.

We are still available on email, and the following phone numbers, so please do not hesitate to contact us.

 

Team Member Enquiries

The Operations team are available Monday-Friday 0700-1800.

As the team are working reduced hours the regular Operations support numbers for each region are diverted to whoever is online at the time.

In evenings and at weekends there will be an operative on call to deal with urgent shift related queries only.

For reference, the regional support numbers are:

London & Richmond 07951 579 861

Wales and South West 02921672872

Midlands and North West 07985 290 600

Scotland and North East 0131 357 8885

 

Client Enquiries

If you are a client looking to book staff you can contact us in a number of different ways:

- Calling our operations team on 0208 059 5976 (operational 24/7 365 days a year)

- Contacting us using the live chat service on our website

- Emailing your account manager directly 

 

Payroll

Our payroll team is available 0900-1400 Monday-Friday

Please in the first instance email queries to payroll@offtowork.co.uk or if your query is urgent you can contact them on 07901 158 095

If you have a query please provide the following information, if you do not this will delay the process of the query and it may result in you missing the query deadline.

Full name:-

Date:-

Venue:-

Start Time:-

Finish Time:-

Break:-

Managers Name:-

 

Accounts

If you are a client requiring accounts support, you can contact the team Monday – Friday 0900-1800 on 07500 440 696 or alternatively email your query to your account manager.

 

Training

If you need to contact the training team about access to your eLearning modules or account please email training@offtowork.co.uk

 

We hope to have a further update about the reopening of our offices very soon!

If you are required to give contact details to supply a reference please use reference.request@offtowork.co.uk/ 0208 059 5976

Please note - we aim to respond ASAP however due to the large volume of requests that we receive please note that they can take up to 5 working days to be processed and returned.

We also recently updated our website so that you can request your own confirmation of employment for references and we wanted to show you how this works.

Once you’re logged into your staff profile, click the “Profile” tab and on the right hand side you will see the option to download your confirmation of employment.

reference request

If you have developed Covid-19 symptoms it is important you book a test and let OTW know as soon as possible.

Statutory Sick Pay is means tested, which may mean that you may not qualify. If you think your sickness may be due to COVID-19, please use this link (https://111.nhs.uk/covid-19) to get advice, confirmation of any isolation requirements and certificate of advice given.

For more information on Statutory Sick Pay please visit: https://www.gov.uk/statutory-sick-pay

To notify us of any sickness or required isolation please email payroll@offtowork.co.uk so we can assess your eligibility. Please include your NHS 111 or other sick certificates where relevant.

Please note that you are not able to look for other work while claiming Statutory Sick Pay.

If you are not eligible for Statutory Sick Pay you should apply for Universal Credit.

We will continue to review the latest government guidance to ensure that team members booked for work are able to to travel to work knowing they are adhering to the latest guidance.

In case you are stopped, please ensure you are carrying photographic government ID (driving license, passport etc.) at all times and be prepared to show your COD to prove you are traveling for work.

For the latest updates please visit the "News Alerts" section when logged into the Staff Login on the Off to Work website or app.

Universal Credit

If you would like some advice on claiming Universal Credit, please visit the government’s website for the latest information: https://www.understandinguniversalcredit.gov.uk/coronavirus/


If you would like a letter detailing your changes of circumstance then please email recruitment@offtowork.co.uk

 

Other support:

If you are experiencing a substantial loss of potential earnings we appreciate the financial pressures and possible anxiety you will be facing. So we have compiled the following resources to assist you during this time:

Our Senior Board are meeting regularly to review the continuing impact of the Covid-19 virus on the business at present, as well as ongoing measures announced by the government.

To view our latest statement to team members regarding furlough please login to the OTW staff login on the website or app and select “News Alerts”